SpinKong Online Casino Privacy Policy

At SpinKong, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you access our website, use the SpinKong app, create an account, or interact with any of our services at spinkong.com. We encourage you to read this document carefully so you understand exactly how your data is handled. By using our platform — whether through a desktop browser, a mobile browser, or our native application — you acknowledge the practices described in this policy.

1. Who We Are

We operate SpinKong Online Casino as the data controller responsible for your personal information. When you complete the SpinKong login process, contact our support team, or engage with our promotions, you are sharing data directly with us. Our customer support team is available 24/7 via live chat or at support@spinkong.com, and any privacy-related enquiries can be directed to the same contact point. We process your data in accordance with applicable data protection legislation and industry standards for online gaming operators.

2. Information We Collect

We may collect the following categories of personal data when you interact with our services:

2.1 Registration and Identity Data

• Your email address and password created during account registration
• Your preferred currency selection (EUR, GBP, or any supported cryptocurrency)
• Identity verification documents we may request to comply with our Know Your Customer (KYC) obligations
• Date of birth and proof of address where required for regulatory compliance

2.2 Transaction and Financial Data

• Payment method details including Mastercard, Visa, bank transfer records, and cryptocurrency wallet addresses (BTC, ETH, LTC, DOGE, USDT, ADA, BCH, SOL, TRX, USDC, XRP)
• Deposit and withdrawal histories, including amounts, timestamps, and processing statuses
• Bonus redemption records, including promo codes entered at the cashier and any SpinKong casino bonus credited to your account

2.3 Gaming and Behavioural Data

• Your game history, session durations, wagers placed, and outcomes across our library of 6,439 titles
• Your activity within the SpinKong Royal Club loyalty programme, including Status Comp Points earned and tier progression
• Interactions with features such as the Lucky Spin Wheel and the Bonus Shop
• Device type, operating system, browser version, and IP address

2.4 Communications Data

• Messages sent to us via live chat or email at support@spinkong.com
• Records of marketing preferences and any opt-in or opt-out choices you make
• Responses to account verification emails

3. How We Use Your Data

Here at SpinKong Online Casino, we use the personal data we collect for a number of legitimate purposes, including:

• Account management: We process your registration data to create and maintain your account, facilitate the SpinKong casino login, and authenticate your identity on each visit.
• Payment processing: We use your financial data to process deposits and withdrawals. Crypto transactions are handled instantly, while Visa and Mastercard withdrawals take 1–3 business days and bank transfers take 5–7 business days.
• Bonus administration: We record bonus activity to administer offers correctly — including the three-stage welcome package, high-roller promotions, and any SpinKong no deposit bonus offers that may be made available. Each bonus requires a promo code entered at the cashier, and we log those redemptions against your account.
• Loyalty programme management: Our SpinKong Royal Club requires us to track Status Comp Points and Redeemable Comp Points accurately across eleven tiers, from Kong Member through to the invite-only SpinKong tier.
• Legal compliance: We process identity and transaction data to meet our anti-money laundering (AML), KYC, and responsible gambling obligations.
• Customer support: We use your communications history to resolve queries promptly and accurately through our 24/7 live chat service.
• Service improvement: We analyse aggregated behavioural data to improve our platform, including the SpinKong app available for download via Google Play.
• Marketing communications: Where you have consented, we may send you information about promotions, such as recurring bonuses including Kong's Daily Boost, Kong's Wednesday Boost, and Kong's Golden Streak offers.

4. Location and Jurisdiction Declarations

At SpinKong, we operate a self-certification mechanism for certain markets rather than an automated geo-block. When visiting our promotions and bonus pages, you may be presented with an overlay asking you to confirm that you are accessing our website from an eligible location. By proceeding, you are warranting your own location. If you cannot make this confirmation, a decline link will route you to our unavailable-in-country page. We rely on this declaration in good faith; however, we reserve the right to close accounts and void bonuses where we determine that a false declaration has been made. Multiple accounts are strictly prohibited — each player may hold only one account with us.

5. Cookies and Tracking Technologies

Our SpinKong Online Casino website uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session after you complete the SpinKong login, and analyse site performance. We use the following types of cookies:

• Essential cookies: Required for the website to function, including session management and security.
• Analytical cookies: We use these to understand how visitors interact with our platform, which pages are visited most, and where improvements can be made.
• Marketing cookies: Where permitted, these help us deliver relevant promotional content related to the SpinKong casino bonus programme and other offers.
• Preference cookies: We store language preferences (English, selected via the Union Jack language picker in the sidebar) and currency choices to personalise your experience.

You may manage or withdraw your cookie consent at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of our platform, including the ability to log in and access games.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Game providers: We share necessary session data with our software partners — including providers such as BGaming, Betsoft Gaming, Evoplay Entertainment, NetGame, and others — to deliver gameplay functionality.
• Payment processors: We share transactional data with card networks, banking partners, and cryptocurrency processing services to handle deposits and withdrawals.
• Regulatory authorities: We may disclose your data to licensing bodies or law enforcement agencies where we are legally required to do so.
• Service providers: We engage trusted third-party providers to support functions such as customer service platforms, fraud detection, and identity verification. These providers are contractually bound to protect your data.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law — typically a minimum of five years following account closure, in line with standard AML record-keeping requirements. When data is no longer required, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by us:

• The right to access the data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data, subject to legal retention obligations
• The right to object to or restrict certain processing activities
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team via live chat or at support@spinkong.com. We will respond to all verified requests within the timeframe required by applicable data protection law.

9. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our SpinKongOnline Casino platform uses industry-standard encryption across all data transmissions, and access to sensitive account information is restricted to authorised personnel only. While we take every reasonable precaution, no online transmission is entirely risk-free, and we encourage you to keep your login credentials confidential and to use a unique, strong password for your SpinKong casino login.

10. Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will immediately close the account, forfeit any balances in line with our terms, and delete the associated personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of SpinKong Online Casino following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please do not hesitate to reach out to us. Our team is available around the clock via live chat at spinkong.com, or you can write to us at support@spinkong.com. We take all privacy enquiries seriously and are committed to resolving any concerns promptly and transparently.